Service update during Covid-19

We have unfortunately had to temporarily suspend most of our digital inclusion services for the protection of our volunteers and the people they support. Many venues where we carried out our Digital Inclusion activities, such as libraries and neigbourhood centres, have also closed.  As such all drop-ins have now been temporarily cancelled.  See our updated schedule: Voluntary Norfolk Digital Inclusion Hubs

We are now offering a limited number of by-appointment sessions at City Hall in Norwich, prioritising people who need digital support to access health or financial services.  Please call 07468 724260 to book an appointment.

Please be aware that during the Coronavirus (Covid-19) pandemic all Voluntary Norfolk staff are working from home. Please follow us on Facebook and Twitter  for further information and regular updates.  If you would like to contact a member of our team, please email our Digital inclusion Volunteer Co-ordinator, Rosie Kneeshaw. Thank you.


Voluntary Norfolk’s digital inclusion work enables Norwich residents to develop the skills, capabilities and confidence to access online services, support and activities and increase their independence, wellbeing and resilience.

The internet and digital technologies provide a lifeline for people who find themselves physically and emotionally isolated.  With more than 1 in 10 Norwich adults never having been online, supporting people to develop digital skills can make a real difference in the local community. We work with volunteers who coach local residents to gain new skills and confidence with digital technologies, to help tackle social isolation.

What is a Digital Inclusion Volunteer?

People can lack experience or confidence with digital technologies for a variety of reasons relating to age, health, education or income. We connect people with volunteers who coach and support them to develop their confidence and ability to use digital technologies.

Our volunteers work with clients to identify the goals that are important to them, whether that be budgeting or keeping in touch with friends and relatives. The support volunteers provide can involve activities like teaching how to send an email, use a search engine, or fill out an online form.

Thanks to our volunteers, people who may have never used a computer, tablet or other communication device have the chance to learn something new. Working one-to-one with residents and support groups in the community, our volunteers enable people to lead fuller, more independent lives.

You don’t need advanced IT skills to become a Digital Inclusion volunteer; it is more important to have good interpersonal skills, patience and the an enthusiasm for supporting people.

If you are interested in becoming part of our team of Volunteers, search ‘Digital Inclusion’ on our Volunteer Portal or contact our Digital Inclusion Volunteer Co-ordinator Rosie Kneeshaw.

Accessing our support

Any Norwich resident who wants to improve their online skills can come along to our FREE Digital Inclusion sessions held across the city and most sessions are drop-in, with no need to book.  All drop ins have now been temporarily cancelled. To book an appointment, please call 07468 724260.

For a full list of dates, times and venues, see our Voluntary Norfolk Digital Inclusion Hubs

Project Staff

Rosie Kneeshaw, Digital Inclusion Volunteer Coordinator 01603 883827

Funding and Partners

Our Digital Inclusion Programme is delivered in partnership with Norwich City Council. Visit the Norwich City Council website for further information.