Voluntary Norfolk’s digital inclusion work enables Norwich residents to develop the skills and capabilities to access digital technologies, increasing their confidence and resilience.

The internet and digital technologies provide a lifeline for people who find themselves physically and emotionally isolated. We work with volunteers who coach local residents and lead them to gain more confidence with digital technologies. These newly-gained skills often help local residents battle social isolation. With more than 1 in 10 Norwich adults never having been online, supporting people to develop digital skills can make a real difference in the local community.

If you are interested in becoming part of our team of Volunteers, search ‘Digital Inclusion’ on our Volunteer Portal for current opportunities or contact Emily on 01603 883827 or by email. Read more about the role of Volunteers below.

What is involved?

People can lack experience with digital technologies for a variety of reasons relating to health, education, income and well being. The project works by connecting volunteers with people who may be socially excluded due to this lack of experience.

Volunteers coach and support people to develop their confidence and ability to use digital technologies. They work with clients to identify the goals that are important to them, whether that be budgeting or keeping in touch with friends and relatives. The support volunteers provide could also involve activities like teaching how to send an email, use a search engine, or fill out an online form.

Thanks to our volunteers, people who may have never used a computer, tablet or other communication device have the chance to learn something new. Working one-to-one with residents and support groups in the community, our volunteers enable people to lead fuller, more independent lives.

If you are interested in becoming a volunteer for the Digital Inclusion Project, contact the Project Coordinator for more information or express interest via the Volunteer Platform.


Any Norwich resident who wants to get digital skills support can take part in this project. If you would like to access a volunteer or know of someone who you think could benefit from some help, please contact Laura Wigby, Digital Inclusion Project Coordinator at Norwich City Council, on 01603 212770.

Project Staff

Emily Balsdon, Digital Inclusion Volunteer Coordinator

Find staff contact details under Communities Team in Our Team

Funding and Partners

Digital Inclusion Programme is delivered in partnership with Norwich City Council.

Visit the Norwich City Council website for further information.