Service Update during Covid-19

Our Young Carers & Families Support Service is designed to work with some of the most vulnerable families in our society.  Much of the support we usually deliver in face-to-face, group, community or school settings is no longer possible due to the tight social distancing restrictions and the increased health risks for the cared-for.

In response to this we are increasing the amount of young carers we contact directly and the frequency and channels by which we contact them. Carers who already access the different sources of support will be offered regular calls during this difficult time. We are also identifying and contacting young carers who look after someone in the ‘at risk’ groups and those young carers who are more ‘at risk’ themselves. As the situation becomes clearer and young carers themselves identify the support they need, we will add to and develop our services accordingly.  For further details, please read the full Service Delivery Update for CMN Young Carers and Families.

For regular updates about the service and other means of support available, please follow Carers Matter Norfolk on Facebook and Twitter or the Young Carers Service on Instagram.

Please be aware that during the Coronavirus (Covid-19) pandemic all Voluntary Norfolk and Carers Matter Norfolk staff are working from home. If you wish to contact a member of our Team, please go to Our Team pages for staff email addresses and in some cases their work mobile numbers. Thank you.


Voluntary Norfolk is lead partner in the Young Carers & Family Support Service for carers in Norfolk under the age of 19 who may be looking after, or helping to look after a parent, grandparent or sibling.

The service aims to support the young carer themselves, the person they are caring for and other family members in an innovative ‘whole family’ approach, which offers

  • tailored support for the young carer and their family, around issues such as managing school, transition assessments, local activities and groups, benefits and entitlements and signposting to local services
  • mentoring for young carers with a targeted 3-6 month support programme
  • positive activities
  • practical skills and knowledge to help young carers on topics such mental and emotional wellbeing, nutrition & diet, caring basics and first aid.

The service is funded by Norfolk County Council Children’s Services and delivered by the Carers Matter Norfolk partnership (Voluntary Norfolk, Family Carers Net, Norfolk & Suffolk Care Support and Carers Voice Norfolk & Waveney) together with youth groups and young carer organisations from across Norfolk

Caring Together (formerly known as Carers Trust)

Great Yarmouth & Gorleston Young Carers

Holt Youth Project

MTM Youth Services

Suffolk Family Carers

West Norfolk Carers

The Benjamin Foundation

Visit the dedicated website for young carers or follow us on Instagram.