Covid-19 Service Update

Having initially paused the use of volunteer drivers during the Covid-19 pandemic response, this week (starting 11th May 2020) ERS Medical are again starting to use volunteer drivers to transport non-coronavirus patients to and from their medical appointments .

Our ERS Medical Volunteer Coordinator, Ian Whiting, describes how the pandemic impacts on the work of volunteer drivers:

The volunteer drivers restarting their roles this week will be required to wear Personal Protective Equipment (PPE) and to follow additional health and safety instructions when transporting patients. Unlike during normal operations volunteer drivers will only transport one patient at a time and the patient will have to sit in the back of the car rather than in the passenger seat.

Please be aware that during the Coronavirus (Covid-19) pandemic all Voluntary Norfolk staff are working from home.  If you wish to contact a member of our Team, please go to Our Team pages for staff email addresses and in some cases their work mobile numbers. Thank you.


Voluntary Norfolk works with ERS Medical to provide a non-emergency patient transport service to people living in Norfolk.

Volunteer car drivers take patients to essential medical appointments within East Anglia, and sometimes further afield using their own cars. Volunteers provide a home–to–home service for patients accessing outpatients’ clinics and specialist treatment centres, including dialysis units.

If you are interested in becoming part of our team of Volunteer Drivers, register your interest on our Volunteering Portal or contact a member of our staff, see below.

What is involved?

To be a volunteer for this service you’ll need to enjoy driving and meeting people. It can be an anxious or stressful time for some patients who are attending medical appointments so providing reassurance and support, as well as transport, is important in this role.

You will have to undergo DBS and other security checks plus have a clean driving licence and a 4 door vehicle that is regularly maintained with valid documentation. We will offer you training to support you in your role.

If you enjoy driving and meeting people then this Non-Emergency Patient Transport Service could be the perfect volunteering opportunity for you. Contact the Volunteer Coordinator for more information or express interest via the Volunteer Platform.

Project Staff

Ian Whiting, ERS Non Emergency Patient Transport (NEPT) Volunteer Coordinator, Email Ian or call him on Tel: 07918 561732

Funding and Partners

This service is developed in partnership with ERS Medical and NHS Clinical Commissioning Groups for Norwich, South Norfolk, West Norfolk and North Norfolk.