Service update during Covid-19

Our digital inclusion drop-in sessions are unfortunately on hold for the protection of our volunteers and the people they support.  However, for those looking to access public computer facilities, a number of Norfolk Libraries have reopened and computer slots are available to book.  For further details, including how to book a slot, visit the Norfolk Libraries’ Coronavirus updates page.   

We are now offering digital support by telephone for any Norwich resident needing assistance to get the most out of technology whilst social distancing. To be eligible for telephone support, learners must have access to the internet at home, a device to connect to the internet and some prior experience of going online.

To request assistance or to make a referral please call the Voluntary Norfolk office on 01603 883838.

Please be aware that during the Coronavirus (Covid-19) pandemic the majority of Voluntary Norfolk staff are continuing to work from home. 


Voluntary Norfolk’s digital inclusion work enables Norwich residents to develop the skills, capabilities and confidence to access online services, support and activities and increase their independence, wellbeing and resilience.

The internet and digital technologies provide a lifeline for people who find themselves physically and emotionally isolated.  With more than 1 in 10 Norwich adults never having been online, supporting people to develop digital skills can make a real difference in the local community. We work with volunteers who coach local residents to gain new skills and confidence with digital technologies, to help tackle social isolation.

What is a Digital Inclusion Volunteer?

People can lack experience or confidence with digital technologies for a variety of reasons relating to age, health, education or income. We connect people with volunteers who coach and support them to develop their confidence and ability to use digital technologies.

Our volunteers work with clients to identify the goals that are important to them, whether that be budgeting or keeping in touch with friends and relatives. The support volunteers provide can involve activities like teaching how to send an email, use a search engine, or fill out an online form.

Thanks to our volunteers, people who may have never used a computer, tablet or other communication device have the chance to learn something new. Working one-to-one with residents and support groups in the community, our volunteers enable people to lead fuller, more independent lives.

You don’t need advanced IT skills to become a Digital Inclusion volunteer; it is more important to have good interpersonal skills, patience and the an enthusiasm for supporting people.

If you are interested in becoming part of our team of Volunteers, search ‘Digital Inclusion’ on our Volunteer Portal.

Funding and Partners

Our Digital Inclusion Programme is delivered in partnership with Norwich City Council. Visit the Norwich City Council website for further information.