Voluntary Norfolk’s digital inclusion service helps adults (18+) living in Norwich to develop the skills, capabilities and confidence to access online services, support and activities and increase their independence, wellbeing and resilience.

The internet and digital technologies provide a lifeline for people who find themselves physically and emotionally isolated. With more than 1 in 10 adults never having been online, supporting people to develop digital skills can make a real difference in the local community. We work with volunteers who coach local residents to gain new skills and confidence with digital technologies, to help tackle social isolation.

How do I access the service?

There are several weekly Drop-In and appointment based Digital Hubs across the City. These are venues where you can go online for free and get support from a friendly volunteer. You can bring along your own device to learn on, or use a device provided by the venue. Click on the image below to see the schedule of our current Digital Hubs.

For more information or to request assistance, book appointments or to make a referral please email our Digital Inclusion Volunteer Coordinator Fiona or call her on 07436 201533.

What is a Digital Inclusion Volunteer?

People can lack experience or confidence with digital technologies for a variety of reasons relating to age, health, education or income. We connect people with volunteers who coach and support them to develop their confidence and ability to use digital technologies.

Our volunteers work with clients to identify the goals that are important to them, whether that be budgeting or keeping in touch with friends and relatives. The support volunteers provide can involve activities like teaching how to send an email, use a search engine, or fill out an online form.

Thanks to our volunteers, people who may have never used a computer, tablet or other communication device have the chance to learn something new. Working one-to-one with residents and support groups in the community, our volunteers enable people to lead fuller, more independent lives.

You don’t need advanced IT skills to become a Digital Inclusion volunteer; it is more important to have good interpersonal skills, patience and the an enthusiasm for supporting people.

If you are interested in becoming part of our team of Volunteers, sign up via our Better Impact volunteer registration portal.

Latest volunteering opportunities

Funding and Partners

Our Digital Inclusion Programme is delivered in partnership with Norwich City Council