SERVICE UPDATE DURING COVID-19

The SOS Bus will start operating again on Saturday nights starting 18 July 2020, (9.30pm-3am).  It will not be operating on Friday nights.  It will offer a full paramedic and first aid service, although social distancing requirements mean that capacity on the Bus is significantly reduced and only two clients can be seen at any one time.  In addition the SOS minibus support vehicle, which goes out to clients across the city, will not be operating.  Anyone needing assistance should walk to the main SOS Bus which will be in its usual location at the bottom of Prince of Wales Road or preferably call the SOS Bus in advance 07833 505505 to check there is capacity on the Bus to attend to their needs.

However, while we can ensure safety protocols are in place, we cannot predict the number or level of need of the clients who come to us.  So if we feel that the environment on the Bus is not safe, then we may have to review the decision to run the service in the immediate future.

Please follow us on Facebook and Twitter for further information and regular updates.

Please be aware that during the Coronavirus (Covid-19) pandemic all Voluntary Norfolk staff are continuing to work from home   If you wish to contact a member of our Team, please email Beth Williams, SOS Bus Development Manager. 


The SOS Bus is a first point of contact for anyone visiting Norwich’s pubs and clubs on Friday or Saturday nights whose wellbeing is threatened by illness or injury, emotional distress or other vulnerability. Its primary purpose is to reduce unnecessary ambulance call-outs by offering immediate assistance to anyone at risk, addressing immediate health needs and ensuring people get home safely.

How to access the service

Between 9.30pm – 3.30am on Friday and Saturday nights, if you require the assistance of the SOS Bus please call 07833 505 505

Visit us We are parked at the bottom of Prince of Wales Road towards the train station, next to the bus shelter by Subway, every Friday & Saturday evening between 9.30pm and 3.30am*

Call us on 07833 505 505.  Our team can come to you, assess your needs and either look after you where you are or bring you back to the SOS Bus for further assistance.

The team consists of up to 7 volunteers, including two St John Ambulance members, a dedicated security member and a Paramedic.  The SOS Bus is in radio contact with the Police, Ambulance Service, CCTV and local pubs and nightclubs via the Siren digital radio system.

*The SOS Bus is run by volunteers and on rare occasions we are unable to offer a full service.

How to support the work of the SOS Bus

DONATE securely online via CAF Donate.

VOLUNTEER  If you would like to be part of the SOS Bus team, get in touch.  We are looking for new volunteers to help us provide a safe space in the centre of Norwich on Friday and Saturday nights, as well as people who are happy to get involved with maintenance, cleaning and promotion.

Follow us on Facebook and Twitter to keep informed of our work; share our posts to spread the word!

For more information about our work, our partners and funders, go to our dedicated SOS Bus website.