SERVICE UPDATE DURING COVID-19
As a service designed to deal with loneliness and social isolation Better Together is well placed to support our existing clients, as well as taking on additional referrals from people who find themselves unexpectedly isolated. The requirements to stay at home will of course mean that it is no longer be possible to connect people to groups, as we would normally recommend, or undertake home visits but we are still able to offer telephone support, video chat and signposting to other support. There is also more online support available than ever, with new activities being set up all the time, including online exercise classes, education resources, singing groups and virtual tours of art galleries and scenic areas locally and worldwide. For people who do not have online access, we will contact via telephone to ascertain how we may be able to support them further.
Our Freephone Better Together Helpline 0300 303 3920 remains open from Monday – Friday 9am-5pm. Calls are being diverted to a mobile phone and then triaged to team members, who will make return calls to clients. We are experiencing high demand on our Helpline due to an increased number of people who are isolated, so do keep trying if you are unable to get through.
Our Community Development activities are continuing as much as possible, and we are working with new and existing community groups to provide services and support in their community.
If you wish to contact a member of our Team, please go to Our Team pages for staff email addresses and work mobile numbers. Thank you. (March 25, 2020)
Voluntary Norfolk is working in partnership on a new project in Norwich, Great Yarmouth, South Norfolk and parts of Breckland to tackle the physical and mental health impacts of loneliness and isolation.
At the heart of the service is a free Helpline where clients can get one-to-one support and professionals can make a referral. Better Together also has a team of Life Connectors who visit clients and help them overcome the practical and emotional challenges that prevent them joining in and connecting to other, whilst another team of Community Development Workers support the activities and development of community-led groups and initiatives.
Visit the Better Together website for full details about the service, including online referral forms, grants for community activities, a map of where we operate, staff contact details and useful resources around loneliness and social isolation.
If you would like support to get more involved and active in your community Call our Helpline 0300 303 3920
Our partners in the Better Together service are:
Laura Bloomfield Email Laura, or contact her on 07384 112 115
The Better Together service is funded by Norfolk County Council.