Our Carers Matter Norfolk service delivers a free 7-day a week Advice Line, 1:1 support, Counselling, Education & Training and Carers Voice to adult carers supporting someone in Norfolk.

Much of the support we usually deliver in face to face or in group settings is now not possible due to the tighter social distancing restrictions and the increased health risks for the cared-for.

In response to this we are increasing the amount of carers we contact directly and the frequency and channels by which we contact them. Carers who already access the different sources of support will be offered regular calls during this difficult time. We are also identifying and contacting carers who look after someone in the ‘at risk’ groups and those carers who are more ‘at risk’ themselves. As the situation becomes clearer and carers themselves identify the support they need, we will add to and develop our services accordingly For further details, please read the full Service Delivery Update for CMN Adult Carers during COVID-19. 

For regular updates about the service and other means of support available, please follow Carers Matter Norfolk on Facebook and Twitter and visit the Carers Matter Norfolk website.

Please be aware that during the Coronavirus (Covid-19) pandemic all Voluntary Norfolk and Carers Matter Norfolk staff are working from home. If you wish to contact a member of our Team, please go to Our Team pages for staff email addresses and in some cases their work mobile numbers. Thank you.


Voluntary Norfolk is the lead partner in the Carers Matter Norfolk service which offers free, independent and confidential information, advice and guidance to Norfolk’s 1000,000 unpaid carers. Working with our partners (Family Carers Net, Carers Voice Norfolk & Waveney and Norfolk & Suffolk Care Support) the service offers:

  • 7 day a week free Advice Line   0800 083 1148
  • counselling
  • education and training for carers, at specialist training events and online via a dedicated Carers Self-Help Hub
  • opportunities for Carers to get involved in the design and delivery of support and services
  • a highly skilled and knowledgeable team of Carer Connectors delivering one-to-one support in the community

Go to the Carers Matter Norfolk website to download the latest Carers Matter Norfolk Handbook, or to register to receive your own print copy.

Our Team

Find staff contact details in our Health and Social Care Team


The Carers Matter Norfolk service is funded by Norfolk County Council and Norfolk’s five Clinical Commissioning Groups.

Service Update

Please be advised that as of 1st September 2020 the adult carers services contract will be delivered by Bridges Outcome Partnerships in partnership with Carers Matter Norfolk. Your main points of contact with the service – the advice line and carer connectors – will not change, however we are working to consolidate and improve our offerings to better support carers in Norfolk. As part of the improvements, we will be migrating our existing data into a new case management system. If you have any queries, do not hesitate to contact NCC at

You can find out more about the new service here.