The Covid-19 Response Volunteer Service was set up by Norfolk County Council working with Voluntary Norfolk and Norfolk’s seven district councils during the initial lockdown in March 2020.

Today there are several hundred Covid Response Volunteers active across Norfolk responding to the needs of vulnerable and isolated people adversely impacted by the Covid-19 pandemic. Our volunteers help those unable to help themselves; they provide telephone friendship and support, report on door step welfare checks and collect and deliver prescription medications and food, as well as other activities to support people’s health and wellbeing.

What does a Covid Response Volunteer do?

Like all Voluntary Norfolk volunteers, Covid-19 Response Volunteers are friendly, approachable, have a sympathetic manner, good communication skills, and are determined to help and support others. They inspire trust and confidence by demonstrating a flexible and reliable approach to their volunteer role.

If you are over 18 years of age, live in Norfolk and interested in finding out more, please read our Volunteer Agreement and Privacy Notice.

We are looking for volunteers for the following roles:

  • Community support roles – volunteers to make food and medication collections and deliveries, doorstep welfare checks, telephone befriending
  • Rapid response roles – volunteers to engage with communities that are experiencing Covid outbreaks, e.g. delivering testing kits, leaflets, supporting track and trace.  Find out more about what is involved in this Rapid Response Volunteer role description.
  • Healthcare roles – volunteers to support NHS community hospitals, services and patients, e.g. ward support, drivers, meet and greet and stock room management
  • Vaccination Centre Volunteer – this is a patient flow role both directing patients within the vaccination centre and outside marshalling traffic in car parks – shifts are normally for 3 or 4 hours, training is required and full PPE is provided.

You can undertake as many different roles as you wish and donate as many volunteer hours as you feel able.

How do I become a Covid Response Volunteer?

Please register via this link and we will be in touch.

Project staff

We have a team of Volunteer Co-ordinators who support our Covid Response Volunteers and place them in roles where they are most needed.


This activity is funded and supported by Norfolk County Council