The Community Response Service is the new name for what was the Covid Response Volunteer Service. It was originally set up by Norfolk County Council working with Voluntary Norfolk and Norfolk’s seven district/borough councils during the initial lockdown in March 2020. Since the easing of Covid restrictions in 2022, we are responding to local community need and have become the Community Response Service

There are still hundreds of volunteers active across Norfolk responding to the needs of vulnerable and isolated people. Our volunteers help those unable to help themselves; they provide telephone friendship and support, report on door step welfare checks and collect and deliver prescription medications and food, as well as other activities to support the NHS e.g. delivering test and trace activity and marshalling at vaccination centres. Sadly, the need for this service is unlikely to diminish in the coming months.

What does a Community Response Volunteer do?

Like all Voluntary Norfolk volunteers, Community Response Volunteers are friendly, approachable, have a sympathetic manner, good communication skills, and are determined to help and support others. They inspire trust and confidence by demonstrating a flexible and reliable approach to their volunteer role.
If you are over 18 years of age, live in Norfolk and interested in finding out more, please read our Volunteer Agreement and Privacy Notice.

We are looking for volunteers for the following roles:

  • Community support volunteers – make food and medication collections and deliveries, doorstep welfare checks, telephone befriending, dog walking
  • Rapid response volunteers – engage with communities that are experiencing Covid outbreaks, or other urgent needs, e.g. delivering testing kits, leaflets, supporting track and trace.
  • Vaccination Centre marshals – directing patients within the vaccination centre and traffic in car parks.
  • INTERACT volunteers – supporting clients with organising or personal administration, e.g., assisting with setting up utilities, packing for a move or organising letters.

You can undertake as many different roles as you wish and donate as many volunteer hours as you feel able (vaccination centre shifts are normally 3 or 4 hours). Full training is provided and PPE is provided where necessary.

Latest volunteering opportunities

How do I become a Community Response Volunteer?

Please register via this link or email and one of our volunteer coordinators will be in touch..


This activity is funded and supported by Norfolk County Council