Voluntary Norfolk are excited to be working with Norfolk Community Health & Care NHS Trust and GP Practices within the OneNorwich and NNPC GP networks to create opportunities for people to volunteer in GP surgeries across Norwich and North Norfolk.

GP Surgery Volunteers support the work of clinical and admin teams in GP practices to improve the overall experience of patients.

What is involved?

Here are some examples of the work our GP Surgery Volunteers have undertaken

  • At Gurney Surgery in Norwich, our volunteer supports the work of the admin team with basic ‘non-sensitive’ office tasks, as well as carrying out reminder calls to patients who have pre-booked appointments but who may not be reached by text messages or email. This has helped reduce the number of appointments which are wasted by non-attendance benefiting the clinical team as well as patients.
  • At Market Surgery in Aylsham, our volunteer helps the surgery check patient consent for creating new enhanced summary care records – this is a necessary and simple but time-consuming task and our volunteer has saved lots of staff time, enabling the admin team to focus on more complex tasks.
  • At Ludham and Stalham Green Surgeries, our volunteers have been based in the waiting areas providing a warm welcome to patients as well as carrying out patient surveys for the practice. The face-to-face approach works really well for many patients who may not otherwise respond to surveys. Our volunteers have helped the practice gather feedback not just in greater quantity but also with more detail, which all contributes to improving patient support.
  • At Tuckswood, Gurney and Mile End Road Surgeries, our volunteers have been supporting the clinical teams by going in on the afternoons when the surgeries are closed and re-stocking clinical rooms with basic supplies from the stock rooms. This helps clinicians ensure time isn’t wasted in hunting down items from understocked rooms and also helps reduce wastage of resources and identify when stock is running low.

A growing number of surgeries across Norwich, Broadland and North & Central Norfolk are involved in this project and are actively looking for volunteers to fill roles like those described above. Please be aware that in most cases, we are unable to place volunteers in the surgery where they are registered as a patient.

Full training is given to new volunteers, including a day-long NCH&C Volunteer Service induction and a local induction at the surgery where they are due to be based.

Volunteers are supported by our Volunteer Coordinator throughout their time volunteering and encouraged to attend informal social gatherings with other volunteers where they can share stories and learn from one another.

This is a rewarding role and an excellent opportunity to support people and vital services in your local community, gain experience and develop your existing skills. If you are a good communicator with interpersonal skills, who is non-judgemental, sympathetic by nature and committed to equal opportunities, then this role is for you.

Contact the Volunteer Coordinator for more information or if you are interested in becoming part of our team of Volunteers, register your interest on our Volunteer Database.

Project Staff

Chris Towndrow, Volunteer Coordinator, Tel.: 07739 516 386

Funding and Partners

This service is developed in partnership with Norfolk Community Health & Care NHS Trust.