Voluntary Sector leaders and partners have agreed a set of actions to support local organisations and communities in response to the Covid-19 pandemic. 

Community Action Norfolk, Norfolk Community Foundation, Voluntary Norfolk and Momentum are working with Norfolk County Council, the district councils, health providers and other VCSE organisations to deliver a coordinated response which includes centralised points to request help, to register volunteers and to support community groups.

People needing support

If you are a member of the public needing assistance during Covid 19, please call Norfolk County Council’s Customer Contact Centre: 0344 800 8020 or visit the Community Support for People at Home page of their website.  Please note Voluntary Norfolk is unable to respond to individual requests for help.

If you wish to volunteer

If you would like to Volunteer to help – please register via our Volunteer Recruitment portal.  We are particularly keen to hear from people who have the skills to volunteer in health and social care roles, which have been identified as priority areas and those people who have current DBS checks.

After you submit your details, you will receive a call back in due course from a member of our Covid-19 Volunteering Response Team to discuss what you can offer, what volunteers are needed in your local area and the next steps. Please be aware that this may take a bit of time as we coordinate our efforts with our partners. As you can imagine there has been an amazing response from the public offering their time and commitment, with over 1200 people registering to volunteer in the past week, so we will be working our way through everyone’s registration as quickly as we can but it might take us a few days to get back to you.

Support for community groups

If you are a charity or local group and need additional support, please contact Community Action Norfolk.

The Covid-19 Community Response Fund

If you would like to make a donation or application to the Covid-19 Community Response Fund please visit the website of Norfolk Community Foundation. 





Operational information for Voluntary Norfolk volunteers, members and partners

Following the latest government advice, Voluntary Norfolk staff will now be working from home so if you need to get in touch please email us rather than phone our landline numbers. Our Team pages has details of all staff’s direct emails and mobile numbers.

Our Services

All of our services have been affected by the measures we have taken, on government advice, to reduce contagion.  We are working hard to adapt and respond to the new environment in which we are working and to maintain as many of our services as possible.  Please visit the following pages of our website for specific Service Updates.

Carers Matter Norfolk

Young Carers & Families Support Service

Better Together

Employment & Skills Services

Digital Inclusion



Please bear with us while we continue to establish new ways to provide our services and support.

Events, Courses and Training

If you are booked on a training course or event run by Voluntary Norfolk /Momentum, then we will contact you directly to inform you of any cancellations.

CBR Business Solution clients

If you are a client of CBR Business Solutions your service lead will contact you directly to advise.