We are experts in training, offering a range of courses and services to suit all sizes of voluntary and community organisations. Offering you and your organisation a service second to none and tailored towards your specific requirements, our training services are delivered by an extensive range of qualified, professional and highly skilled trainers.

With the pressures of workload in a modern day working environment, it is important that you take advantage of every opportunity to learn new techniques and to work as efficiently as possible.

Our effective training can help you demonstrate your natural abilities without having to take work home or work endless hours in the office. Just think of what you could proactively achieve if you could reach the bottom of your ‘to-do’ list. Our training can help make that a reality.

We can provide bespoke, in-house training that is tailored to your specific needs. No two organisations are alike, which is why flexibility and attention to detail are at the heart of all we do.

Legislation, technology and best-practice are all evolving at a rapid pace, which is why, to keep at the forefront of new developments, our training packages are constantly being reviewed and updated. In this way we ensure that the training you receive remains accurate, timely and relevant.

See below for our current training courses.

Tuesday 22 May 

This course deals with serious conditions and incidents. It is ideal if you want to know what to do when faced with an emergency involving a casualty of any age.  It will also teach you everyday first aid skills, which are invaluable when accidents happen around the home - and when you're out and about. 

This one-day course will be held at Voluntary Norfolk, 83-87 Pottergate, Norwich, NR2 1DZ on Tuesday 22 May from 10:00am to 4.30pm (tea/coffee on arrival at 9:30am for 10:00am start).

£60 + VAT per person per day (includes lunch, refreshments and resources) - £54 + VAT per person per day for Voluntary Norfolk members

Book the day for your team (up to 16 members of staff) from as little as £450 + VAT (£28 + VAT per person)

Full course information available as a Word document. To book, download the booking form and return to enquiries@charitybackroom.org.uk

Wednesday 30 May

The course is aimed at anyone who is responsible for managing volunteers in your organisation. It is suitable for both new and experienced volunteer managers alike, and will provide each delegate with the information and advice needed to employ best practice when managing any volunteers in your organisation.  There is also a great opportunity for delegates to discuss their own experiences and explore best practice methods within a group setting.

To be held at Voluntary Norfolk, 83-87 Pottergate, Norwich, NR2 1DZ on Wednesday 30 May from 10.00am to 4.00pm.

Voluntary Norfolk members £62 + VAT per person - Non-members £69 + VAT per person (Including refreshments)

Full course information available as a Word document. To book, download the booking form and return to enquiries@charitybackroom.org.uk

Wednesday 30 May

This is an awareness raising course for people who have no previous training in safeguarding adults. Anyone with any contact with vulnerable adults has a responsibility to know what to do if they suspect that someone is being abused.

This half-day course develops an understanding of what comprises adult abuse and how to identify it.  The course also gives you the tools to report suspected abuse.

To be held at Voluntary Norfolk, 83-87 Pottergate, Norwich, NR2 1DZ on Wednesday 30 May from 9.30am to 12.30pm.

Voluntary Norfolk members £31 + VAT per person - Non-members £35 + VAT per person (Including refreshments)

Full course information available as a Word document. To book, download the booking form and return to enquiries@charitybackroom.org.uk

Thursday 7 June

“You can take the minutes” – a phrase guaranteed to strike terror into the heart of many meeting attendees.  

This short course is designed to take some of the fear out of the vital task of making a fair and accurate record of what happened. 

It will cover meeting structure and format and the key things every minute taker should know.

To be held at Voluntary Norfolk, 83-87 Pottergate, Norwich, NR2 1DZ on Thursday 7 June from 10.00am to 1.00pm.

Voluntary Norfolk members £31 + VAT per person - Non-members £35 + VAT per person - (Including refreshments)

Full course information available as a Word document. To book, download the booking form and return to enquiries@charitybackroom.org.uk

Thursday 14 June

Person centred practice is best practice in social care and support settings and is most effective when working with people who challenge services most. What does it actually mean and how can you ensure that your practice is really person centred?

This one-day course offers a critique of theoretical perspectives on person centredness, case study examples of implementing person centred support with people who represent a challenge to services and offers ideas on practical ways of moving to person centred support with the individuals you work with.

To be held at Voluntary Norfolk, 83-87 Pottergate, Norwich, NR2 1DZ on Thursday 14 June from 10.00am to 4.00pm.

Voluntary Norfolk members £62 + VAT per person - Non-members £69 + VAT per person -(Including refreshments)

Full course information available as a Word document. To book, download the booking form and return to enquiries@charitybackroom.org.uk

Monday 18 June

This course will help you to develop skills and attributes of effective and rewarding people management. 

You will learn how to approach and manage individuals in a person centred way, how to improve motivation and how to respond to people when they are having difficulties so that your team can achieve its goals and work together most effectively.

To be held at Voluntary Norfolk, 83-87 Pottergate, Norwich, NR2 1DZ on Monday 18 June from 10.00am to 4.00pm.

Voluntary Norfolk members £62 + VAT per person - Non-members £69 + VAT per person -(Including refreshments)

Full course information available as a Word document. To book, download the booking form and return to enquiries@charitybackroom.org.uk