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North Norfolk Health Volunteers Service

Could you make someone’s day or change someone’s life for the better by visiting them in their own home?Shirley Gascoigne

As a ‘North Norfolk Health Volunteer’ you can bring support and friendship to North Norfolk and Rural Broadland residents who experience isolation or who face the challenge of long term health conditions.

Volunteers visit people in their own homes, usually once a week for 1-2 hours, where activities may involve sharing a coffee and chat, assisting people with practical or health-related activities (e.g. going for a short walk), helping someone to get ‘out and about’ or enabling relatives or carers to have a much-needed break.

Potential volunteers firstly meet with Voluntary Norfolk co-ordinators to discuss their interests, and, following completion of the application and induction process, are carefully matched with a suitable person to visit. The emphasis is very much on the social and relational – volunteers do things ‘with’ their clients rather than ‘for’ them – and volunteers are not expected to deliver any personal or medical care nor undertake any financial transactions. Visiting arrangements can officially last up to 18 months, but many longer-term friendships have developed as a result.

Volunteers have an opportunity to acquire new skills, broaden their experience, have fun, meet new people and make a real difference to someone’s life. Volunteers from all backgrounds are welcome to apply. You do need to be over 18 years old, have a good sense of humour, caring nature and be prepared to make a regular commitment. We need two character references and will apply for an enhanced DBS check (there is no charge for volunteers). Induction training and ongoing support will be provided and also opportunity to meet other volunteers of the service through various events throughout the year advertised within or quarterly volunteer newsletter.

So if you have some spare time and would like to support someone you can apply by downloading an application form here and returning it to the address below.

‘I’d like a volunteer to visit me or someone I know -  how do I access this service?’

People wishing to access the service, either for themselves or for a friend or family member, should in the first instance contact their GP or a health professional they see regularly (e.g. District Nurse) in order to discuss their needs. If the need meets the criteria for the service, the health professional will make the referral to us. Referrals can also be made via social care teams, housing authorities and some other charities/voluntary sector service providers working in the relevant fields. For further information on the referral process, please contact us at the address below.

‘Is there a charge for this service?’

There is no charge for a volunteer’s time and effort, but we do request that those receiving visits offer to reimburse their volunteer for travel costs that they may incur – either 45p per mile if using a car, or bus/train fares if using public transport.

How do I get a copy of the referral form?’

Those who are able to make referrals (e.g. health professionals, social care teams)  should contact us at the address below. As we send the form and guidance notes via email, we would recommend that you email us to request them in the first place.

Please note that we are unable to take referrals to this service from outside the area covered by the North Norfolk Clinical Commissioning Group.

For further information, contact:

Voluntary Norfolk, Merchants Place, 16 Church Street, Cromer, NR27 9ES
Tel: 01263 519454