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Digital Inclusion

Voluntary Norfolk is working in partnership with Norwich City Council to deliver a programme which will help make the internet and digital technology more accessible for local people.

What does the volunteering involve?

Digital inclusion volunteers support people who are new to technology. They give people who may have never used a computer, tablet or other communication device the chance to learn something new. This support could involve activities like teaching a learner how to send an email, use a search engine, or fill out an online form. 

The project includes a variety of approaches ranging from drop-in sessions in a community setting to individual support for clients in their own homes. 

Volunteers will be patient listeners and good communicators, as well as being confident technology users.

Why is the project important?

Digital technologies can benefit people by offering them opportunities for learning, budgeting, and keeping in touch with friends and relatives. Furthermore, for people who find themselves physically and emotionally isolated, an increased level of digital awareness can make the relevant services and support more accessible. 

There is growing evidence to suggest that a significant number of people remain unable to make use of these opportunities. 

Digital Inclusion Volunteers coach and support people who are not digitally active to attain the skills and confidence required for making the most of the internet and leading fuller, more independent lives.

How will you benefit?

You will receive full training and support in your role. Volunteers will be trained in how to teach people about basic digital skills, and how to encourage people to pursue the specific aspects of the digital world that interest them. 

Out of pocket expenses will be reimbursed. 

If you are interested in becoming a Digital Inclusion Volunteer or would like more information about the project, contact:

Emily Balsdon, Digital Inclusion Volunteer Coordinator

Email or call 01603 883827

Click here for more details about the role

Click here to see the City Council’s digital inclusion page